what to post when you think you have nothing to post
the single most common reason a small business account goes quiet isn't laziness. it's a genuine belief that nothing interesting is happening. we hear it on nearly every first call: we don't really have anything to post.
it's almost never a supply problem. what looks like an ordinary tuesday to you is the part of your work nobody outside your trade has ever seen. the fix isn't more material — it's knowing which ordinary things are worth pointing a camera at.
nine things you already have
- the before and after. obvious, and still the highest-performing post type for most trades. the trick is remembering to shoot the before — set a rule that nobody starts work until someone takes the photo.
- the process, mid-way. not the finished result, the messy middle. people find the sequence of how a thing gets done genuinely absorbing, and no competitor can copy your version of it.
- the tool or material close-up. ten seconds, shot on a phone, of something you handle every day. it reads as expertise without you having to claim any.
- the question you answer weekly. whatever customers ask you constantly is a post, because if one person asks out loud a hundred are wondering silently.
- the mistake you see people make. mildly contrarian, extremely saveable, and it positions you as the person who knows better.
- the honest price explainer. almost nobody does this, which is exactly why it works. explaining what drives your pricing pre-qualifies customers and filters out the ones who were never going to book.
- a customer's own words. a screenshot of a nice message, posted with permission, outperforms any graphic you could design.
- the person doing the work. a face, a name, thirty seconds. small businesses win on being human — that's the whole advantage over the national chain.
- the local thing. the street you were on, the neighbourhood, the weather that made the job harder. it signals you're actually here, to customers and to the algorithm.
the consistency part is the hard part
none of the above is difficult. the difficulty is doing it in week seven, when nobody has commented for a while and it feels pointless.
posting three times one week and then vanishing for a month is worse than not posting at all — it reads as a business that might have closed.
the mechanism that solves this is batching. one afternoon with a shot list produces four to six weeks of material. you're not trying to be creative on a wednesday morning between jobs — you're working from a folder. every account we run that stayed consistent did it this way, and every one that collapsed was trying to invent something daily.
what to measure, and what to ignore
follower count is the number everyone watches and the one that matters least. a local business with four hundred genuinely local followers will out-earn one with four thousand scattered across the country.
watch saves and shares — they mean someone intends to come back or thought of a specific person. watch direct messages and profile taps, because those are the ones that become customers. reach tells you whether the account is being seen; those three tell you whether it's working.
one rule if you take nothing else
decide how often you can genuinely sustain — two a week is fine — and then do exactly that for three months without changing the plan. consistency beats brilliance on every platform, and it's the only variable fully in your control.
written by Giuseppe Buffolino at gdj., a marketing studio in new york city. if this raised a question about your own business, ask us directly — we answer properly, and it's free.